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Glen Dimplex Europe Holdings Ltd

SAP Billing Analyst

Order to Cash · Cloghran, Dublin
Department Order to Cash
Employment Type Full-Time
Minimum Experience Mid-level

Glen Dimplex is a privately owned, multinational group head quartered in North Dublin which operates through 6 divisions worldwide. Glen Dimplex is one of the world's largest manufacturer of electric heating solutions and also holds a significant global position in the domestic appliances market. Today, we are at the forefront of a low-carbon revolution and Glen Dimplex is a global leader in the development and delivery of low carbon solutions for space and water heating, cooling and ventilation for a smarter cleaner and more efficient future.

Details of brands and our exciting history of growth can be found on our website.

We are currently working on a Business Transformation Programme, that will include the implementation of SAP (S/4 HANA) across the Group, and the set-up of the Global Business Services (GBS). The new GBS centre in North Dublin will manage a wide scope of Finance and Commercial process for the Group's Business Units.

The role

Reporting to the AR Team Lead, the successful candidate will be primary responsible for delivering timely and accurate billing, working closely with Sales Order Management and AR teams to ensure complete and valid invoices / credits are raised. The Billing Analyst will also perform reviews of Billing Due lists to ensure that any blocks are addressed, that month-end billing and reporting procedures are followed.

The role

Transformation Programme 

  • Take part in training on new SAP based processes for your role;
  • Support Knowledge Transfer from Business Units for activities where work will be transferring into the new GBS Centre;
  • Support system testing for activities relating to your role (UAT);
  • Support testing of other tools that are being implemented as part of the Business Transformation Programme;
  • Support documentation of new processes and Business knowledge gathering.

Order to Cash Activities

  • Coordinate the day-to-day operation of the Billing process, liaison with Sales Order Management / Returns teams and Credit Management team to ensure resolution of blocks / queries and prompt Billing;
  • Review Billing Due lists to ensure all due Bills are raised;
  • Raise Credit Notes and partial Credit Notes within the system;
  • Calculate any month-end Billing accruals required and provide analysis to the R2R team;
  • Provide reporting on Billing, metrics, KPI's and SLA adherence;
  • Support continuous improvement initiatives for Billing;
  • Provide accurate and timely billing in accordance with SLA's;
  • Support O2C queries / disputes resolution inside allowed timeframes.

Qualifications and Experience

  • At least 2 years of relevant billing experience in a global business;
  • Good understanding of billing processes, preferably using SAP or similar ERP system;
  • Attention to detail;
  • Good communication skills;
  • Problem solving and prioritisation skills for supporting query management;
  • Knowledge of a second European language would be an advantage (e.g. German, French).
  • University degree desired.

Location and Travel

North Dublin. Some travel possible required.

By submitting your application, you agree that Glen Dimplex may collect your personal data for recruiting and related purpose. Glen Dimplex privacy policy explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Glen Dimplex's use of your personal information.




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  • Location
    Cloghran, Dublin
  • Department
    Order to Cash
  • Employment Type
  • Minimum Experience