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Glen Dimplex Europe Holdings Ltd

EDI in Sales Order Management Coordinator

Sales Order Management · Cloghran, Dublin
Department Sales Order Management
Employment Type Full-Time
Minimum Experience Mid-level

Glen Dimplex is a privately owned, multinational group head quartered in North Dublin which operates through 6 divisions worldwide. Glen Dimplex is one of the world's largest manufacturer of electric heating solutions and also holds a significant global position in the domestic appliances market. Today, we are at the forefront of a low-carbon revolution and Glen Dimplex is a global leader in the development and delivery of low carbon solutions for space and water heating, cooling and ventilation for a smarter cleaner and more efficient future.

Details of brands and our exciting history of growth can be found on our website.

We are currently working on a Business Transformation Programme, that will include the implementation of SAP (S/4 HANA) across the Group, and the set-up of the Global Business Services (GBS). The new GBS centre in North Dublin will manage a wide scope of Finance and Commercial process for the Group's Business Units.

The role 

Reporting to the SOM Team Leader, the successful candidate will be primarily responsible for managing the entry of Sales Orders into SAP, ensuring that all orders are correctly priced, credit approved and appropriately scheduled for delivery. The role will require frequent contact with the Sales Commercial/Customer Service Teams and directly with our customers to resolve incomplete orders or orders with errors.


Transformation Programme 

  • Take part in training on new SAP based processes for your role;
  • Support Knowledge Transfer from Business Units for activities where work will be transferring into the new GBS Centre;
  • Support system testing for activities relating to your role (UAT);
  • Support testing of other tools that are being implemented as part of the Business Transformation Programme;
  • Support documentation of new processes and Business knowledge gathering.

Sales Order Management Activities

  • Assist in the development and testing on new Trading Partners and/or Messages;
  • Collaborate with internal IT team, EDI service provider and trading partners;
  • Comply with documentation and testing standards;
  • Monitor SAP for failed i-Docs related to EDI (Invalid Customer, UOM Discrepancy, Product Code Discrepancy, etc.);
  • Analyse and resolve errors and issues on a daily basis;
  • Collaborate with Business, IT and IBM as needed;
  • Manage worklists for Sales Orders requests;
  • Process Sales Orders in SAP;
  • Manage incomplete Orders through to resolution;
  • Escalation of any 'problem' order to the SOM Team Lead;
  • Reporting for SOM, metrics, KPI's and SLA adherence;
  • Support the O2C Queries team with resolving any SOM related queries/disputes;
  • Continuous improvement projects related to SOM.

Qualifications and Experience

  • 2 years hands-on experience with EDI systems (i-DOCS) and Sales Order Processing; preferably in a multinational company;
  • Working experience of SAP or a similar ERP system;
  • Detail oriented with good data entry skills;
  • Good problem solving skills;
  • Excel and MS Office knowledge required;
  • Knowledge of a second European language would be an advantage (e.g. German, French);
  • University degree desired.

Location and Travel

North Dublin. Some travel possibly required.

 By submitting your application, you agree that Glen Dimplex may collect your personal data for recruiting and related purpose. Glen Dimplex privacy policy explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Glen Dimplex's use of your personal information.



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  • Location
    Cloghran, Dublin
  • Department
    Sales Order Management
  • Employment Type
  • Minimum Experience