Glen Dimplex is a privately owned, multinational group head quartered in North Dublin which operates through 6 divisions worldwide with around 10,000 employees. Glen Dimplex is the world's largest manufacturer of electric heating solutions and also holds a significant global position in the domestic appliances market. Today, we are at the forefront of a low-carbon revolution and Glen Dimplex is a global leader in the development and delivery of low carbon solutions for space and water heating, cooling and ventilation for a smarter cleaner and more efficient future.
Details of brands and our exciting history of growth can be found on our website.
We are currently working on a Business Transformation Programme, that will include the implementation of SAP (S/4 HANA) across the Group, and the set-up of the Global Business Services (GBS).
Glen Dimplex has approved a major transformation programme which will standardised its approach to planning, manufacturing, supply chain and financial management across its 26 global subsidiaries. The programme will run for 4-5 years, during which the programme is tasked with implementing a world class ERP SAP solution. In addition, the programme is responsible for redefining business processes to ensure adherence to industry best practice.
The Service Delivery Manager will be responsible for delivery of all IT SAP support services to Glen Dimplex end users. The Service Delivery Manager will oversee several key functions that enable the delivery of a high quality of service to end users and to ensure Service Support and Service Delivery processes are in place to meet business needs.
This position is a business facing role and requires that you establish and manage expectations with the stakeholders and drive the Support team to achieve those expectations to a high standard. There is a Support team (8-12 heads) in a 3rd party delivery centre in Philippines and the integration with Programme Team based in Dublin.
First Wave of the programme is live since Sep 19, so the SAP solution is live and 3rd Party Support team is in place and operational.
North Dublin, some travel possibly required
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